Terms of Service

Terms of Service

Intellectual Property Notice 

All rights to artwork remain the sole property of Stephanie Hulsey.  This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and/or distribute in any form or reproduce in any way by means of profit and/or otherwise.

Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of purchased items onto social media accounts are always welcome and does not breach this clause, so long as Stephanie Hulsey is tagged or referenced as the artist.

Liability

We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. Examples may be and not limited to; finger print smudges, ripping/scratching, damaging works, etc.

As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched.

Please read the product descriptions thoroughly and carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase.

Returns and Refunds

If your order arrives damaged please photograph the damaged packaging and damaged products and contact us as soon as possible. Every case is addressed individually and as quickly as possible and will be followed up with the delivery company.

If your order arrives and is incorrect, please contact us as soon as possible.

We do not offer returns, refunds, credits, or exchanges for change of mind.

As per Australia’s consumer protection laws, shipping fees on any and all returned items are not covered by us.

We offer a 14 day return policy on eligible orders. 14 days is from proof of delivery. 

Please be mindful that colour of artworks vary between devices and real life. We endeavour to represent the artwork colour accurately.

To be eligible for a return, your item must be in the same condition that you received it.

Fine Art Prints: Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.

Originals: All original artwork purchases are final.  No refund available.

 

Duties and taxes

The studio is operated in Queensland, Australia. 

We are not responsible for any duties, fees, or taxes that are incurred on any orders. This includes but is not limited to originals, prints, and merchandise.

We have no control over the process or additional charges associated with the delivery and importation of your order into your country.

Any applicable taxes and duties are not included in the checkout total

It is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including but not limited to duties, fees, taxes, or similar charges.

If you refuse to pay these additional amounts, your delivery may be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase minus the costs of shipping to and from your country and any additional fees that may occur.